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Talontedd's avatar
Talontedd
Apprentice
Oct 08, 2018
Solved

XR500 devices bounce between offline / online

Has anyone encountered my issue and do they have a resolution or recommendation?  I have a couple devices that bounce between offline and online status and I can not get them to remai stable or explain why.  

 

Device #1 - Printer wireless, 2.4GHz, bounces offline online in device manager, more off than online.  Tried dynamic and static IP setting, no change.  Printer is EPSON WF3540.  Printer itself on it's own touchscreen always shows it is connected to wireless metwork.  It will print just fine with print command.

 

Device #2 - Hardwired switch, Netgear SX10.  In device manager devices boucnes between states every minute or so.  All devices attached to switch remain showing as always online, no apparent loss in connectivity observed.

 

 

  • If no data is passing through it will switch to offline, once data is detected it will go online again. No issue, just expected behaviour.

8 Replies

  • If no data is passing through it will switch to offline, once data is detected it will go online again. No issue, just expected behaviour.
    • rhettww's avatar
      rhettww
      Tutor

      As someone who manages networks for a living this is a TERRIBLE design.  If the device is powered on and connected to the network, it should not show as offline.  No network monitoring systems reports it this way.  If my system at work did this I would be getting notified 24/7 by false alerts.  Please FIX this.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Are you seeing this issue your self? Ya agree, nothing connected to the router should show as off line when connected, or even if no data is flowing. 


        rhettww wrote:

        As someone who manages networks for a living this is a TERRIBLE design.  If the device is powered on and connected to the network, it should not show as offline.  No network monitoring systems reports it this way.  If my system at work did this I would be getting notified 24/7 by false alerts.  Please FIX this.


         

    • rhettww's avatar
      rhettww
      Tutor

      Also, this is not true that it will show back up as active.  I have an ArloQ wifi camera that is showing offline, I can connect to it and watch live video for over 10 minutes and it still is showing offline.  

       

      Right now it looks like anything attached to my EX7500 and not directly to the XR500 is showing offline even though I can ping several of them by name and even started a video stream using netflix.  Still showing offline.  I have updated the firmware on both devices.  On the XR500 I have it broadcasting just one SID but the EX7500 I have broadcasting a name for the 2.4 and one for the 5 just to see what I am connecting too.  I am still mapping the house for dead spots so I want to see what I am connected too.