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Forum Discussion
XR500 dropping internet connections
Router drops internet randomly, 1-3 times a day, both wired and WIFI connections.
WAN - Xfinity
XR500 firmware v2.3.2.66
Of note, one wireless PC shows these type events when this happens: WLAN AutoConfig detected limited connectivity, attempting automatic recovery. BUT - multiple wired and wireless devices will lose connection for 1-5 minutes.
How can I troubleshoot this better? Or do you have any suggestions on fixing it? thx
2 Replies
What xfinity modem do you have?
Whenever you're having both wired and wireless devices drop, you need to ensure it isn't a modem issue.
I usually recommend direct connecting a pc to the modem and using it for a period of time. If the connection is dropping several times a day, use it for a day and watch to see if it drops. If it does, its a modem issue. Still can be even if it doesn't drop but thats an easy check.
I'd start there to ensure the modem is stable.
- As well as the above have you seen any entries in the log around the time of the disconnections? If you go to Settings > Monitoring > Connection Status, what does it say for DHCP lease obtained/expires?
