NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Xr500 dropping internet connectivity to wired devices only roughly every 18 hours
ok so like the title says, im having an issue with my xr500 reguarding dropping internet connectivity to wired devices only. It happens once a day, and a simple power cycle solves the problem. Its worth noting that when this happens, I have no access to Duma OS via wired or wireless devices even though wireless devices keep internet connectivity. Up until this point, this has been a great router but it is cyclical almost to the hour. Also, i have the most current firmware as of writing this(V2.3.2.40). Any help would be appreiciated. I have tinkered with the Qos settings, checked WAN and LAN settings, all seems normal. Router logs show nothing out of the ordinary amd the indicators on the front of the router are all white while this is happening. My provider is Comcast, using my own CM1000 modem. Thank so much!
This has been reported to Netduma a lot of times. They came out with a hotfix firmware that should solve this. If it doesn't for you, putting a network switch in between the wired devices seems to fix it. Firmware here: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
23 Replies
This has been reported to Netduma a lot of times. They came out with a hotfix firmware that should solve this. If it doesn't for you, putting a network switch in between the wired devices seems to fix it. Firmware here: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
I have an S8000 switch that I used to use for my game room but i have since removed it from the network because the router in now located in the game room. Your recommendation is to install this firmware and add the switch or just go the hotfix route? Thanks for the replies btw
You should try the hotfix first. If that doesn't help, add the switch. The hotfix solved my wired disconnections.
Try the HotFix patch FW. If not, try downgrading to v32...
I recommend a factory reset on the XR router after FW has been applied and setup from scratch. Also be sure to power OFF The ISP modem for 30 seconds then back on. Then connect the XR and see how it goes.
ICleverUserName wrote:
ok so like the title says, im having an issue with my xr500 reguarding dropping internet connectivity to wired devices only. It happens once a day, and a simple power cycle solves the problem. Its worth noting that when this happens, I have no access to Duma OS via wired or wireless devices even though wireless devices keep internet connectivity. Up until this point, this has been a great router but it is cyclical almost to the hour. Also, i have the most current firmware as of writing this(V2.3.2.40). Any help would be appreiciated. I have tinkered with the Qos settings, checked WAN and LAN settings, all seems normal. Router logs show nothing out of the ordinary amd the indicators on the front of the router are all white while this is happening. My provider is Comcast, using my own CM1000 modem. Thank so much!This is not solved if people like myself who have done all of the steps in this thread and still have the issue almost 90 days after purchase.
- We realise this and that's why its still being looked into. I hope that it will be resolved soon, the best people are on it. I realise it is frustrating.
Sadly, I am one of the people also having a problem with the XR500 where I can't identify why or for what reason it is dropping Internet connections to my wired devices as well, and tried working with both the Hotfix and dropping the firmware to the .32 version with no avail.
I am close to the 15 day return policy with Best Buy and trying another router at the moment, although believe there is something that is causing whatever the network stack to get congested, even with QoS turned off that will make it 'restart' the network stack that sometimes recover for some connections (Like Planetside 2) and not for others (SSH Terminal Connections to a remote server)
If anything, the system logs may need to be a little more 'robust' or note the fact to make note of delays in packet response, especially if it is using a gaming radar, an internet 'lack of response' within a 5 second period should be noted in some way and also some diagnostics (defaulted off unless checked) should be available for a period of time, especially on sporadic or random disconnections to allow users to be able help your group to track down the issues that may help.
In the past, when I dealt with my ISP about similar issues, where I would actually see 'consistent' drops, I was doing 4 ip ping tests to prove where I believe the issue was. It would be helpful to have a diagnostic similar to that on the router itself.
