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Forum Discussion
Solved
XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
Try a factory reset. Seems to help others.
Not everyone is having bad experiences. There are many factors that can contribute to routers not working. It's not always the routers fault.
Cajunbull wrote:
Im having the same issue.New router bought Sat 11-10 I do have 2 Xboxes connected. 1 hardwired and the other wireless. I have to power cycle router everyday to get conection back. I have the current firmware any sugestions? have a NG 6400 no issues at all.
As well as doing a factory reset you could try reinstalling the latest firmware again. Then try a reset to factory settings again and setup the router. I have done this before For people who have had connection problems with their routers and it has fixed their problem. Maybe worth a shot.
That's a good suggestion. Sometimes reinstalling the firmware can solve weird cases.