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XR500 drops internet
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. On...
The firmware has now been publicly released: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/New-Firmware-for-XR500-2-3-2-32-fixes-disconnection-issue/m-p/1636839#M3864
If you are having a disconnection issue, please upgrade to this firmware (or a later one in the future). Thank you everyone for your patience
We're narrowing down on the issue. Do you use an Xbox One by any chance?
Im having the same issue.New router bought Sat 11-10 I do have 2 Xboxes connected. 1 hardwired and the other wireless. I have to power cycle router everyday to get conection back. I have the current firmware any sugestions? have a NG 6400 no issues at all.
Unfortunately, they can't be bothered to release a fix. I am sorry this is happening to you, it is absolutely ridiculous.
It's been nothing by lip service by both parties and they still haven't even bothered to acknowledge it, they truly think there aren't any issues with .32, rather comical.
Try downgrading to .22, reset to defaults, then give the Xboxs a Static IP on the router itself. Apparently "Instant On" causes issues.
So what whold be a "Good reliable option"?
I'll keep standing by my statement until they address this. It's clear they don't have their customers as their priority. It's pretty sad that I am on the one replying to your comments and not support from EITHER team.
Return it! No sense in having a "gaming" router if it can't stay online more than 24 hours, amirite?
Grab an ASUS, call it a day.
Try a factory reset. Seems to help others.
Not everyone is having bad experiences. There are many factors that can contribute to routers not working. It's not always the routers fault.
Cajunbull wrote:
Im having the same issue.New router bought Sat 11-10 I do have 2 Xboxes connected. 1 hardwired and the other wireless. I have to power cycle router everyday to get conection back. I have the current firmware any sugestions? have a NG 6400 no issues at all.
- As well as doing a factory reset you could try reinstalling the latest firmware again. Then try a reset to factory settings again and setup the router. I have done this before For people who have had connection problems with their routers and it has fixed their problem. Maybe worth a shot.
That's a good suggestion. Sometimes reinstalling the firmware can solve weird cases.
