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jhilgendorf's avatar
jhilgendorf
Aspirant
Apr 16, 2021

XR500 Firmware update v.2.3.2.114 Packet Loss

I am having an issue with packet loss ever since i updated my firmware to v.2.3.2.114. I have restarted and factory reset the router multiple times to try and resolve the issue with no luck. 

 

The first photo is a pingplotter test run through my XR500 the second image is run through just the modem.  

 

Any help is greatly appriciated. 

 

3 Replies

  • I can't see the picture from the XR500, can you attach it like you did with the modem picture please?
    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      You're not experiencing packet loss don't worry, if you were then it would appear on the bottom graph so you can ignore that