NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR500 Internet Cutting out then reconnects
Hey all. Currently using the Netgear XR500. Had the latest firmware installed yet every 2 to 3 days I would have the internet cut out and what I needed to do was restart the router AND modem to get the internet back.
After reading these forums I then downloaded V2.3.2.32 and installed this firmware and the issues aren't as bad HOWEVER the internet still cuts out for maybe 30 seconds then reconnects, every 2-3 days as per the previous issue. I don't need to restart the router or modem however it is still an issue. I had the XR300 prior to this as mentioned above and the issue with that was my upload speed every night would drop to 1mbp/s and never recover until hours later.
I've been reading that V2.3.2.32 should have fixed my issues but i am still having these disconnects. Anyone on the BETA firmware seen this issue fixed or aleviated? Hoping that downloading the latest firmware fixes this issues. I guess every 2 days I can turn the router off and on again and not have the problem but yeah just sucks that these DUMA Netgear routers have so many issues.
4 Replies
I would recommend you reinstall whichever firmware you'd prefer via TFTP. This gets around the boot process so if there are any issues there you'll bypass them: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP then do a factory reset and it will be as fresh an install as you can get.
If it's the issue I think it is then a fix by Netgear will be in one of the next builds.
- So should I install the beta firmware OR reinstall this current version as fresh as possible?
- I'm assuming you don't have access to the beta firmware so either the one you're on or .56
