hi im on latest firmware, tried most of the solutions and my internet drops few times a day. Weird part is, i cant access the log while its off internet no matter what i try. I have tried static IP, tweaking IP and DNS. Aswell as other solutions, anybody have a fix to limit the amount of times this happens per day?

Hey, this forum is monitored and supported similarly to the Netduma forum. I know I mentioned over there that you could try reaching out to NETGEAR support, apologies for any confusion there. I was referring to opening a ticket at support.netgear.com, rather than this support forum.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. What is the DHCP IP address pool range set for? Any Wifi Neighbors near by? If so, how many? Rjaaayyy wrote: hi im on latest firmware, tried most of the solutions and my internet drops few times a day. Weird part is, i cant access the log while its off internet no matter what i try. I have tried static IP, tweaking IP and DNS. Aswell as other solutions, anybody have a fix to limit the amount of times this happens per day?

Cat6 is the cable I’m using. Modem is a Shaw one in bridge mode. I think the starting IP is 2 and ending is 254. Use router as dhcp server is checkmarked.

Does the internet restore itself or do you need to reboot/factory reset to gain internet/access?

Does the Internet LED on the XR router turn AMBER when the internet drops? Please change the DHCP IP address range to .100 thru .200 on the XR router. Reboot the router and all of your devices. Rjaaayyy wrote:Cat6 is the cable I’m using. Modem is a Shaw one in bridge mode. I think the starting IP is 2 and ending is 254. Use router as dhcp server is checkmarked.

xr500 internet drops | NETGEAR Communities

25 Replies

Netduma-Liam
NetDuma Partner
Sep 01, 2022
Hey, this forum is monitored and supported similarly to the Netduma forum. I know I mentioned over there that you could try reaching out to NETGEAR support, apologies for any confusion there. I was referring to opening a ticket at support.netgear.com, rather than this support forum.
FURRYe38
Guru - Experienced User
Sep 01, 2022
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

What is the DHCP IP address pool range set for?

Any Wifi Neighbors near by? If so, how many?

Rjaaayyy wrote:

hi im on latest firmware, tried most of the solutions and my internet drops few times a day. Weird part is, i cant access the log while its off internet no matter what i try. I have tried static IP, tweaking IP and DNS. Aswell as other solutions, anybody have a fix to limit the amount of times this happens per day?
- Rjaaayyy
  Aspirant
  Sep 05, 2022
  Cat6 is the cable I’m using. Modem is a Shaw one in bridge mode. I think the starting IP is 2 and ending is 254. Use router as dhcp server is checkmarked.
  - Netduma-Fraser
    NetDuma Partner
    Sep 07, 2022
    Does the internet restore itself or do you need to reboot/factory reset to gain internet/access?

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xr500 internet drops