Hello i have an ip fragmentation Problem with the new Duma Os. I use the xr 500 and already test my MTU. MTU max is 1472 but i still get the IP fragmentation message when the PS4 hits the NAT test and i takes ages to end the Test. Also my internetconnection is super slow, i have 150 down and 10 up. thats okay but when i want to open a page or look a stream everything is super laggy. I have cable Internet I need help please, i already tested so many MTU settings and nothing helps. i saw a post where a guy gets a new firmware that solves the problem, but i can´t find it anymore cheers

You ISP modem already has a router built in: https://en.avm.de/products/fritzbox/fritzbox-6490-cable/technical-data/ Modem Combo Units:Couple of options,1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

Ok i will try things that you mention and will get back.

Exacly the same issue on my PS4 Pro, firmware 2.3.2.32 MTU 1492 PPPoE reset router etc the error is always present as it takes about 20 seconds to work out the Nat type on the PS4 that seems to trigger this warning. Seen it many times over the years with Netgear routers.

Sent you a PM to try on a different firmware

Do you notice if it affects your connection at all? As its a beta firmware it'll likely just be based off the latest public version. Hopefully won't be too much longer for the next version so if you could check on that one when released. MTU is the most common cause for it. Do you have a lot of devices connected to the router? Having a look online at others with the issue on different routers that is a potential cause.

xr500 ip fragmentation ps4 | NETGEAR Communities

17 Replies

FURRYe38
Guru - Experienced User
Oct 22, 2018
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Is the PS wired or wirelessly connected to the XR router?
- wait_i-m_low
  Guide
  Oct 22, 2018
  It’s wired
  Fritzbox 6490 cable with the last available Firmware from Fritz
  I also have the last available firmware on the xr router. 2.3.2.32
  - FURRYe38
    Guru - Experienced User
    Oct 22, 2018
    You ISP modem already has a router built in:
    
    https://en.avm.de/products/fritzbox/fritzbox-6490-cable/technical-data/
    
    Modem Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.
Killhippie
Prodigy
Oct 23, 2018
Exacly the same issue on my PS4 Pro, firmware 2.3.2.32 MTU 1492 PPPoE reset router etc the error is always present as it takes about 20 seconds to work out the Nat type on the PS4 that seems to trigger this warning. Seen it many times over the years with Netgear routers.
- wait_i-m_low
  Guide
  Oct 23, 2018
  It looks like that there is an issue with the Netgear routers.
  I made the walkthrough with factory reset and all the other things. Had a phone call with my isp. Everything is perfect from their side.
  
  But I still get the warning from the Ps4 and gaming is not so much fun right now.
  - FURRYe38
    Guru - Experienced User
    Oct 23, 2018
    Netduma-Fraser
    
    Christian_R

Forum Discussion

xr500 ip fragmentation ps4