Hello, I recently bought the xr500 and have been having some issues with NAT and wired connection. When I first set it up and tried playing xbox, I was given the double NAT. I fixed this by switching the router to AP mode but I was wondering if there was a way I could remove double NAT without AP mode because this takes away all the features of the router. Another issue I have is that I can’t use a wired connection on my Xbox with this router as it gives me a “NAT unavailable”. How do I fix this?

What is your exact physical setup? Setting NAT to Open in WAN settings will help with this as well.

I have a modem that the router is plugged into. Then I have the Netgear PL1000 plugged into an outlet and into the router. My other PL1000 is plugged into an outlet near my Xbox and I have an Ethernet core running from that to the xbox. And how do I set the NAT to open in WAN settings?

What is the modem model? Go to Settings > WAN Setup and you can change it there.

The modem was provided by my ISP. How do do I find out the model? And will changing the WAN settings fix the unavailable NAT on my Xbox when I’m wired?

Look on the underside of it and it should give you a model number/name. Yes it will definitely help with NAT.

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47 Replies

Netduma-Fraser
NetDuma Partner
Sep 03, 2020
What is your exact physical setup? Setting NAT to Open in WAN settings will help with this as well.
- Jake1400
  Aspirant
  Sep 03, 2020
  I have a modem that the router is plugged into. Then I have the Netgear PL1000 plugged into an outlet and into the router. My other PL1000 is plugged into an outlet near my Xbox and I have an Ethernet core running from that to the xbox. And how do I set the NAT to open in WAN settings?
  - Netduma-Fraser
    NetDuma Partner
    Sep 04, 2020
    What is the modem model? Go to Settings > WAN Setup and you can change it there.

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