Xr500 lan connection went out

Question

i was using the internet over ethenrnet fine last night and about 14 hours ago all the pc connected to my router lost connection to the internet over both wifi and lan but my phone works fine over wifi but my pc dosen not have an internet connection even with the device manager showing that my phone and pc are connected to wifi and the ethernet connection is just offline&nbsp;im on a xr500 with firmware&nbsp;V2.3.2.134 ive tryed reseting the router and modem with no luck to gaining internet connection or ethernet connection to my pc

FURRYe38 · Answer

Please give a factory reset a try and follow this:
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
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FURRYe38 · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;
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What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
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Factory reset and setup from scratch. A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser.
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Set the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
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Power OFF the modem/ONT for 1 minute as well.&nbsp;

thorfinnur · Answer

the modem is a genexis hybrid fibertwist
and everything is on auto
the cables are fine and are cat6
i have my phone usb tetherd to my pc with no issue connecting to the internet

i have 2 other wifi neighbors near by
the problem im having is it just disconnected the lan about 14 hours ago without any warning and ive done the usual resets and unplugs without any luck im just not geting a lan connection and ive all ready talk to my isp and they see everything connected fine so it seams to be a router problem

FURRYe38 · Answer

There a model # on the ISP modem?&nbsp;
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Please change the default DHCP IP address pool to the suggested rang after doing a factory reset and setup from scratch.&nbsp;
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thorfinnur · Answer

i havent done a factory reset and have no idea how to change the setting&nbsp;nothing has been change for the past 2 months and just lost lan connection last night&nbsp;and the model on the modem is g2410&nbsp;

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Xr500 lan connection went out

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