NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Lazydayz137's avatar
Lazydayz137
Tutor
Jun 05, 2019

XR500 Losing WAN Connectivity via WiFi Multiple Times Daily

XR500 running the latest firmware, don't recall the version, but the one that enabled "hybrid vpn." I lose WAN, or internet connectivity to all WiFi connected devices multiple times a day. LAN connection still works. Usually it comes back up in 10-15 minutes, but believe it or not, there are WiFi only users that find this unacceptable. And as the purchaser of a pricey router, I also find this issue unacceptable. I've tried various settings within the firmware after reading numerous threads on the subject, to no avail. There also appears to be a firmware fix for this issue floating around, so if there is, a link would be awesome. Otherwise, any other suggestions, tips, or tricks would be much appreciated! Thanks so much!

 

-Lazydayz137

5 Replies

    • Lazydayz137's avatar
      Lazydayz137
      Tutor
      Jun 13, 2019

      Thanks!  I was using a newer firmware version.  Shame the fix didn't make it into that.  But, knock on wood, I've been running the firmware you linked for a couple days and haven't experienced any disconnects. If we can get a few more days of uninterupted service, I'll mark this as an accepted answer.  Just don't want to be too hasty, because as soon as I am, it will start dropping left and right.  Thanks again Alex!

       

      -Robert