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aj_la1's avatar
aj_la1
Aspirant
Aug 21, 2019

Xr500 Nighthawk wired laggy and slow internet

Need help, I have

Firmware version XR500 V2.3.2.56

 My internet is not stable wired and wireless. Speeds with the modem is 111 download and 10 upload. Router does regonize this. But sadly when i use the bufferbloat to 70 I am not able to play any games online. Black ops 4 cant connect to a multiplayer match and apex lags and kicks me out of a game. Check with the internet company and its ok on their end. I contact support but they cant handle it so a specialist will be calling me in two days. Router has been working fine for over 2 years. Now, everything has gone wrong. I disable most thinks and still netflix gets buffered and cant play games. I need help guys. Also i seen fixes getting old firmware. Hope to hear from some one soon.

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Has a factory reset and setup from scratch been performed since last FW update? 

     

    I just setup my XR450 with v56 today on a 200/10 ISP and speed testing is to spec, via wired PC and NG Nighthawk app on iPhone and Android pad. 

     

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      So to confirm you've disabled QoS & Geo-Filter fully and these issues still occur?
      • aj_la1's avatar
        aj_la1
        Aspirant

        i did that and no dice. ill try again

    • aj_la1's avatar
      aj_la1
      Aspirant

      Model number is xr500. 

      I just yesterday made a factory reset and things havent improve. Before the factory reset it had the latest firmware and still the same thing. 

      speeds on my modem are 111 download and 11 upload.

      I try updating it back to the latest firmware again a see what happens.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the ISP modem the XR  router is connected too?