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Nikkimacv's avatar
Nikkimacv
Aspirant
Mar 29, 2022

XR500 not showing SSID

So I bought one a couple weeks ago, and I just got my internet installed today, but when I hook up the router, it isn't showing that SSID on the bottom that it should and appears to be displaying as a different name. I've tried connecting to what I think is my router, but it takes a different password, I've tried hitting the reset buttons until the lights turned off, but it didn't change anything.

3 Replies

    • Nikkimacv's avatar
      Nikkimacv
      Aspirant
      I dont think the wifi on/off button got hit, I assumed it did so I had tried holding it for a few seconds a few times. It's mainly that what is showing up for the router just isn't the proper name and it isn't taking any of the passwords that it should be.

      And I'll put a post in the gaming forum, but it's mainly the initial setup part that isn't working properly.
      • Netduma-Liam's avatar
        Netduma-Liam
        NetDuma Partner

        Hey, I've replied to you in the new topic you created. Let's continue there.