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Kinag's avatar
Kinag
Aspirant
Mar 27, 2020

XR500 QoS causing trouble with Samsung tv

Hi, I have an issue which I've finally figured out is caused by the QoS.
Whenever I have QoS applied on my router my TV refuses to stream videos from several apps.
I got a Samsung Q7FN TV, but this is not an issue on my LG BV7.
I've seen on the web that several people have this issue, but there's no answer about a fix.

The issue disappears when I toggle QoS off.

I've tried to disable/enable every other feature I can think off without any luck.

Anyone know the fix for this? I want to be able to prioritize gaming traffic on my network and use anti bufferbloat or else I might as well have bought a cheaper router.

Edit: my modem is in bridge mode and I got an 80/80 connection.

13 Replies

  • How are both TVs connected to the router via ethernet or wifi? If you disable Traffic Prioritization does it work?
    • Kinag's avatar
      Kinag
      Aspirant

      The TV's have been connected through both WIFI and wired (CAT-6).

      The connection doesn't matter, the only constant is the QoS feature.


      Traffic Prioritization doesn't work neither, whenever I turn it off the problem persists.

      For some reason, the only thing that affects it is having the QoS enabled/disabled.

       

      I have a feeling that the QoS feature drops packets needed for the TV apps to work, or atleast queues it which in turn makes the streaming apps not work. The companies who produce these apps and deliver the services were baffled by the error messages I had as they had never seen anything like it. They insisted it had to be the router which was the problem, which I actually rejected the notion of, until I actually found out that several others had the same issue and the QoS feature was the culprit.

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        When you say you disable Traffic Prio does that include unticking DumaOS Classified Games? If not disable that. That feature is the only thing that should be filtering packets really. For Bandwidth Allocation have you disabled share excess for download or upload?