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Agentwhite's avatar
Jun 27, 2022
Solved

XR500 QoS device not found error after factory reset

I randomly started having problems with my XR500 where it would just keep rebooting itself. I tried a factory reset which so far has solved the rebooting issue, however now when I got to the QoS tab in DumaOS I receive an error saying "Device not found". I have re-connected all the device which I had set up QoS for but still see the error. The congestion control and Bandwidth allocation widgets load fine, but the bottom left widget just spins. Any idea how I can fix this?

 

  • For anyone else finding this, I was able to solve the problem by downloading the DumaOS app on iOS. From the app I could load everything fine, I then deleted the devices defined in the traffic prioritization widget. Then went back to PC browser, everything loaded fine and I could re-add my devices.

7 Replies

  • For anyone else finding this, I was able to solve the problem by downloading the DumaOS app on iOS. From the app I could load everything fine, I then deleted the devices defined in the traffic prioritization widget. Then went back to PC browser, everything loaded fine and I could re-add my devices.