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Forum Discussion
Solved
XR500 Randomly Drops Internet
Ramdomly my XR500 router drops connectivity to my desktop or Xbox Console (both are wired directly to the router). The WAN signal is still present (LED stays white), but during the period connectivity is suspended to my PC or Console, all the wired connection LEDs (4) on the router blink on and off at the same time. When connection is restored, the LEDs blink at different rates (as expected). This behavior seems to have increased after upgrading the firmware to xxx.56.
Firmware: V2.3.2.56
No QOS settings
No Geo Filter
No VPN / Hybrid VPN
No Guest Network
No USB Storage
No Port Forwarding/Triggering
Network Speed ~875Mbps (down) and ~35Mbps (up)
Any thoughts on why is might be happening (or something I can try to make the network stable)? This may happen 4x in an hour, or be stable for several hours. Random.
Thanks.
By Static IPs do you mean you set static IPs ON devices or set IP address reservations ON the router for your devices?
Let us know the results with the switch out of the mix, if possible.
Do you have any power management enabled on the PCs NIC? Disable this if possible. Does this PC sleep at all or is it always ON?
Is QoS disabled as well? QoS isn't really needed on that kind of ISP service speed.
13 Replies
Do you also lose wifi connectivity at this time, or just the LAN ports?
Hi Alex,
The XR500 still has WAN connectivity (WAN port LED stays white). Only the LAN ports start blinking all at the same time. This happens for about 5-10 seconds which is just enough time for my app/console connections to disconnect. That affects Xbox, Skype for Business (interrupting calls/remote connections), etc.
It's probably unrelated, but is the XR500 connected to upstream?
