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Forum Discussion
XR500 router internet issues
So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop...
FURRYe38 wrote:What is the Mfr and model# of the ISP modem the NG router is connected too?
You might downgrade FW to v32 and see if the r-apps problems still happens. I would load the FW file, then do a full factory reset and setup from scratch. I would use Opera or Firefox to walk thru the setup wizard.
StevenW1230 wrote:So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
Model: XR500
Firmware: V2.3.2.56
DumaOS: A7Legit
I use a Motorola surfboard. Purchased myself as the ISP issued ones are trash. The router I had before this had no issues at all and only reason for replacement was due to it crapping out on me and wanting to upgrade. I just had to re start the router again as the wifi stopped working. For the factory reset already tried that from the last post I made trying to fix the issue. Here is a link to what we tried.
I may just need to see about getting a replacement sent out.
There a model # of this motorola modem? There are different models.
FURRYe38 wrote:There a model # of this motorola modem? There are different models.
Yeah sorry. It is model number SB6141. Not too sure how the modem would cuase these errors thou in the router thou.
- I would suggest going back to an older firmware to see if it is more stable for you. Also you said about restoring the router - do you mean doing a reset and then restoring from backup? If so then I would do the reset without the backup as that could bring it back.
Netduma-Fraser wrote:
I would suggest going back to an older firmware to see if it is more stable for you. Also you said about restoring the router - do you mean doing a reset and then restoring from backup? If so then I would do the reset without the backup as that could bring it back.Okay I will try a roll back to see if that helps. For the reset I have tried a full factory reset and no restoring of a backup, a full reset of just the config data, and a full factory reset with a backup restored. All work for a bit but then right back to the errors.
Ok, just checking to see if you had a router built in to the modem. This model is a modem only.
As suggested, revert back to v40 or v32 and check to see if this still continues. Factory reset the XR after loading FW and setup from scratch.
StevenW1230 wrote:
FURRYe38 wrote:There a model # of this motorola modem? There are different models.
Yeah sorry. It is model number SB6141. Not too sure how the modem would cuase these errors thou in the router thou.
- Let us know if the rollback helps please.
