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PolarWhisky's avatar
PolarWhisky
Initiate
Dec 08, 2018

Xr500

I just bought a XR500 router and my devices will connect to the router but then I get a notification that interneay not be available and I can not use the internet. I have reset the router manually with the button and also power cycled it by unplugging it but I still get the same issue. Thanks for any help given.

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 10, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using? Try using WPA2 and AES only and not Auto. 

  • Netduma_Jack's avatar
    Netduma_Jack
    NetDuma Partner
    Dec 11, 2018

    Try resetting your modem, then rebooting your XR500. Does it obtain an Internet connection after this?

     

    If not, can you set your modem into bridge mode or modem mode and try again?

     

    Finally, if that doesn't work, try factory resetting your XR500. Going through the initial setup will allow it to auto-detect your connection type.

     

    If the issue continues, I would recommend you contact NETGEAR's official support: https://www.netgear.com/support/contact.aspx

    • PolarWhisky's avatar
      PolarWhisky
      Initiate
      Dec 11, 2018

      Thank you all for the help. I tried all of that and am still having the same problem so I am having my internet company come out to see if it is a connection problem on thier end. I just had it installed last saturday so they belive the orginal installer screwed up somewhere so they are sending one of their suppervisers for free to fix it.