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Forum Discussion

Bobby83's avatar
Bobby83
Tutor
Jul 15, 2021

XR500

Please help my xr500 ethernet ports and the wan port just stopped working out of the blue

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    More details are needed. 

    1. what modem/gatewa is it connected to? 

    2. what are all the led's on it doing? (color/blinking/solid, for each)

    3. Did anything happen? Storms/lightening/power surges/etc

    4. Did you try a factory reset? push and hold reset for 7-15 seconds while the device is powered on. Then try reinstalling it. 

    • Bobby83's avatar
      Bobby83
      Tutor
      Sorry for the late reply I’ve managed to sort it out thankyou 👍