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Forum Discussion
Solved
Admin account access FUBAR
Greetings. I am trying to add another satellite to an existing RBK753. I bought another RBK753 system which I will use in another house but took one of the "new" satellites and attempted to syn...
PROBLEM SOLVED. Despite what I was told by tech support I was able to solve the problem w/o doing a reset and starting from zero. Not sure how/why some of this happened but here it the story. I took the 2nd system (ORBI68) to another building on our property and completed the setup with just 1 satellite,i.e., all that was needed there. Remember the 2nd satellite I wanted to add to the existing system (ORB95). Setting up ORBI68 yielded creation of the admin account for that system. I left the app open and came back to the house and the app had lost contact with ORB68 but was now "seeing" ORB95. When I chose to connect to ORB95 I was given the option to use biometric authentication and got into the admin account that I had been blocked out of. The addition of a satellite to ORB95 was completed w/o any firmware changes anywhere and everything is working as it should. Take that NETGEAR tech support!
>>>> Did you first update the 2nd system to same FW verion that is currently on your existing system,
I haven't powered up the 2nd system yet. But won't be able to do anything about firmware since the ORBI app login if fubar.
Netgear tech support told me the only solution to the app problem is doing a reset on the router and starting over. REALLY don't want to do that and potentially break a otherwise working system to just add a satellite. REALLY frustrated at this point.
Not sure how I can setup the 2nd system either since I'm essentially locked out of the admin account in the app.
Use a ethernet connected Pc and web browser to log into the existing RBR and save off a backup configuration to file:
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Then you can perform a factory reset if needed. Log in and get that setup then re-apply the configuration backup.
