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biggator's avatar
biggator
Tutor
Oct 14, 2020

App and web interface - different and incorrect information

Have had an existing Orbi system for about 15 months.  One RBR50/one RBS50.

 

I just added a second RBS50 to my system, one is wireless backhaul and the other (after a lot of frustration) is wired.

 

In the web interface, I see both satellites with 'GOOD' backhaul status.  On the app (when it connects - which is very hit/miss) it shows the wired satellite as offline.  Somehow they see different information for the same network?


Also - in the web interface, it looks like anything that connects to the wired satellite shows as a 'wired' connection to the RBR.  There are devices that show as wired connections that are wireless only devices (like a Roku). 

 

I've run an analyzer and can definitely see both satellites active - and the network seems to be working properly.  The management seems pretty janky, though.

 

There's some screenshots showing the app/web disparity in this thread

https://community.netgear.com/t5/Orbi/Orbi-app-vs-web-interface-different-information/m-p/1988651#M104864

 

5 Replies

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  • LuizAlmeida's avatar
    LuizAlmeida
    Star
    Nov 03, 2020

    Hi,

     

    I just figure out I have the same problem. :(
    I don't know if the problem is the App or in the orbi firmware.

    I have 1 RBR50 (firmware v2.5.2.4), 2 RBS50 (firmware v2.5.2.4 - backhaul by wire) and 1 RBS50Y (firmware v2.3.5.32).
    The App show me the RBR50 status (green) but all the satellites seem to be offline (which is not true)
    It's very annoying.