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usafstud's avatar
usafstud
Tutor
Nov 23, 2020

Can’t show devices connected

I also can't see a list of devices connected to my system on my app. It just says no devices connected to individual satellites/route and an error code of "Could not reach server. Try again later (code: CDIL-API-FAIL" on the device manager function of the app.

RBR50 & 2x RBS50 & 2x RBS40V is my setup.

Anyone know how to fix this?

5 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 01, 2020

    Hi usafstud, 

     

    May you reinstall the Orbi app and check to see if your Orbi devices are due for a firmware update. 

     

    Christian 

    • ricktra's avatar
      ricktra
      Aspirant
      Dec 03, 2020

      I just used tech support to update router firmware to V2.7.1.60. Web login shows all devices but app is "unable" and indicates Sorry, the action was failed" with a code : CDIL-API-FAIL

      my app version is 2.7.0.28

      I restarted iOS then launched app...no success

      I deleted app on iOS and reinstalled as new set up...no success

       

      Please advise