NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CrazyEddie's avatar
CrazyEddie
Apprentice
Aug 27, 2020

Can only connect via Anywhere Access

I initially set up the "primary" network (the one from the Xfinitiy cable modem) and the Orbi network with our family last name - SmithFamily and SmithFamilyOrbiMesh, respectively.  I figured that was dumb and changed the names to something else, like DogNetwork and DogOrbiMesh - which was fine for the Orbi network, but not the primary.  Now when I open the Orbi app, I get the initial error message that the app can't connect to the primary and am given a few options - switch WiFi networks or troubleshoot, which includes a New System Setup.  I can, however, connect via Anywhere Access.  So I have a few questions:

 

  1. Can the app even monitor the "primary" (DogNetwork), or is it limited to the network created by the Orbi devices? In a perfect world we would only be on the Orbi network, but there are still places in the house where the "primary" network can be better.
  2. Assuming the answer to #1 is "yes", do I need to do a New System Setup?

 

Thanks in advance!

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi CrazyEddie, 

     

    The Orbi app monitors the Orbi's network within your home. You may need to reinstall the Orbi app if it is not connecting to your Orb router. 

     

    Christian 

    • CrazyEddie's avatar
      CrazyEddie
      Apprentice

      Thanks Christian. It is able to access the Orbi network, just not the one behind it.


      Christian_R wrote:

      Hi CrazyEddie, 

       

      The Orbi app monitors the Orbi's network within your home. You may need to reinstall the Orbi app if it is not connecting to your Orb router. 

       

      Christian