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Forum Discussion
Cannot change email verification email
I am unable to change the email verification email. I have change the email in my profile on the Netgear website but the verification email on the iOS App is still the old email that no longer exist. What do I need to do to log in to my Netgear account on the App if I can't access the verification email or change it?
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The only process that seems to work is to send a private message to one of the forum moderators by clicking on their screen name (moderators have a 'capital N' after their screen name where the rest of us have a cute symbol). Explain the problem, together with details that should not be posted on a public forum, such as your name and the serial number of the product, etc.
Any idea how to contact a "moderator"? I don't see anyone listed in any threads regarding the verification email issue that looks to be a moderator or anyone that could help with this issue. Hard to believe that this is even an issue and that we don't have any options to change verification methods ourselves.
- I have same issue. I changed email providers. I updated my email in my profile and everything worked fine. But now I have a new phone and Netgear Account Login is not recognizing my new device. Now the issue is the verification method is resorting to my old email that I no longer have access to and to make matters worse it is trying to send a verification notification to my old phone so that verification method is a dead-end as well. I can't locate any place in manage profile or settings to update my verification methods (email and phone). I'm stuck! Help?
I have a new phone and do not have access to the old email assigned for verification? Basically, the same exact issues as others.
Please help!
LullabyBenK wrote:
I have a new phone and do not have access to the old email assigned for verification? Basically, the same exact issues as others.
Please help!
See above:
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