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wrleeii's avatar
wrleeii
Aspirant
Aug 14, 2020

Cannot log Android app into Orbi

Help! I can no longer log my Android app into my network. After it finds the local router, it prompts with the admin login page. Even though I can login to a web page and the iOS app on my iPad to access Orbi, the Android app pops up a dialog saying, 

"Logon timed out, please try again. If this issue persists, try rebooting your device."

 

I have

  • removed and reinstalled the app and
  • rebooted my router.

The app still responds the same way.

5 Replies


  • wrleeii wrote:

    Help! I can no longer log my Android app into my network. After it finds the local router, it prompts with the admin login page. Even though I can login to a web page and the iOS app on my iPad to access Orbi, the Android app pops up a dialog saying, 

    "Logon timed out, please try again. If this issue persists, try rebooting your device."

     

    I have

    • removed and reinstalled the app and
    • rebooted my router.

    The app still responds the same way.


    Is the android device connected to the same network as the Orbi? Try forgetting the network on the Android device and re-log in.

    • wrleeii's avatar
      wrleeii
      Aspirant

      Thanks for replying. Yes, I am on the same network. Before the admin login screen appears, I can see it seeking the connection with Orbi on my network's SSID. I just tried forgetting the network and re-connecting with its password before returning back to the app. I get the same error message.  

      • Mstrbig's avatar
        Mstrbig
        Master

        Have you rebooted your android device? Because if you can log in fine with one device, you should b able to login with another unles there is an issue with that particular device. For some reason you don't have the android device blocked on your orbi?

  • In that case I am also suffering with whatsapp gb Android app, I want to get a real answer to that Android app, please help me?