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Forum Discussion
Can't Log In From App
Seems like after a recent firmware update, I can no longer log into the router from the Orbi app. It asks for the login credentions of which I use admin and the same password I use on my laptop, but...
What Orbi model do you have? RB????
There seems to be others posting about this and we've make NG aware of this.
Please shake the mobile device with orbi app running at this screen and submit a report thru the app
What firmware version is on the Orbi system?
What Orbi app version do you have?
Thanks! It is the RBE971. I looked around and didn't see any discussions related but glad to hear I'm not alone.
I did shake and report the bug.
App version is 2.46.0.4809 and the firmware is 9.13.1.5_1.3.30
Are you apart of the beta group or did your unit receive an auto update?
Auto update. Didn't even ask. Though I was in the beta testing for this router. I'm aka muzicman61.
Ok, so looks like NG maybe pushing new FW to small group of users. You maybe one since you were in the beta project.
Got word, NG is now working on a fix for the Orbi issue. They know about it.
There is a beta forum that is private if you wish to join for the 970 series: https://community.netgear.com/category/en-home-beta-wifi-7