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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
FYI - A little testing shows that the app probably isn't even trying to pass the logon information to the router.
I tried using an incorrect password for the admin login and instead of returning a message about an invalid password, I got the same logon timed out error...
Please submit a bug report using this:
I've passed this on to NG as well.
Already done...
How am I supposed to use this method to submit a bug report, when I am unable to login to the app?
What do you see when you shake your mobile device when you see the "Logon timed out" message?
https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/m-p/2140980#M3630
You cannot do a bug report using this method if you cannot log into the Orbi app in the first place due to the timeout error. Is there any way to submit a big report via computer?
Just shake your phone whilst being on the logon screen!
- Same issue on a Samsung S21+ app was removed and reinstalled, not working !
I used the wifi manager to access the router and the web interface works...app is pupu !Can anyone let me know if this method works for Orbi app as it seems to for the Nighthawk app?
Same process...might help.
- I'm having the same issue. Is there any update on when the new Android app update will come out? I actually bought a new rbs50 today (already had an existing one but needed extra satellite)... That was before I knew of this issue... but now thinking I should return it if Netgear isn't going to continue supporting this product! Very frustrating!
