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Forum Discussion
Royalh13
Oct 28, 2022Star
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
 It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS! 
   https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
Royalh13
Oct 28, 2022Star
FYI - A little testing shows that the app probably isn't even trying to pass the logon information to the router.
I tried using an incorrect password for the admin login and instead of returning a message about an invalid password, I got the same logon timed out error...
- FURRYe38Oct 28, 2022Guru - Experienced UserPlease submit a bug report using this: I've passed this on to NG as well. - Royalh13Oct 28, 2022StarAlready done... - FURRYe38Oct 28, 2022Guru - Experienced User👍 
 
- lundqNov 01, 2022AspirantHow am I supposed to use this method to submit a bug report, when I am unable to login to the app? - FURRYe38Nov 01, 2022Guru - Experienced UserWhat do you see when you shake your mobile device when you see the "Logon timed out" message? https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/m-p/2140980#M3630 
 
- alanfgNov 14, 2022AspirantYou cannot do a bug report using this method if you cannot log into the Orbi app in the first place due to the timeout error. Is there any way to submit a big report via computer? - MichelH61Nov 14, 2022StarJust shake your phone whilst being on the logon screen! 
 
 
- Bayamon62Nov 15, 2022GuideSame issue on a Samsung S21+ app was removed and reinstalled, not working !
 I used the wifi manager to access the router and the web interface works...app is pupu !- FURRYe38Nov 15, 2022Guru - Experienced UserCan anyone let me know if this method works for Orbi app as it seems to for the Nighthawk app? Same process...might help. - GlennnnnNov 16, 2022AspirantI'm having the same issue. Is there any update on when the new Android app update will come out? I actually bought a new rbs50 today (already had an existing one but needed extra satellite)... That was before I knew of this issue... but now thinking I should return it if Netgear isn't going to continue supporting this product! Very frustrating!