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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
FYI - A little testing shows that the app probably isn't even trying to pass the logon information to the router.
I tried using an incorrect password for the admin login and instead of returning a message about an invalid password, I got the same logon timed out error...
Please submit a bug report using this:
I've passed this on to NG as well.
Already done...
How am I supposed to use this method to submit a bug report, when I am unable to login to the app?
What do you see when you shake your mobile device when you see the "Logon timed out" message?
https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/m-p/2140980#M3630
FURRYe38 wrote:
What do you see when you shake your mobile device when you see the "Logon timed out" message?
https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/m-p/2140980#M3630
I get the "Report a bug" screen when I shake my Android phone after the Logon timed out error appears. Have to give the phone a really good shake.
You cannot do a bug report using this method if you cannot log into the Orbi app in the first place due to the timeout error. Is there any way to submit a big report via computer?
Just shake your phone whilst being on the logon screen!
MichelH61 wrote:
Just shake your phone whilst being on the logon screen!
This is correct. I find an aggressive shake is required, which is appropriate because I am not in a good mode at this point.
One tiny aside: When the device running the Orbi app has enabled Anywhere Access, then the app happily connects through the Netgear cloud and functions normally. Anywhere Access is specific to the instance of the Orbi app. It resides in the settings kept on that device. I have four Android devices with the Orbi app loaded on them. (two phones. two tablets) On only one of them had I deliberately enabled Anywhere Access. Orbi app on that one device works fine, except that it is not able to connect locally. Orbi app on the other three Android devices are dead in the water.
And, yes, if I shake the hell out of my Samsung Galaxy Tab S6-lite, up comes the Bug Report question. (Lot harder to "shake" a 10" tablet than a smartphone!)
