connecting app to orbi RBR750

Question

I have a RBR750.&nbsp; The WIFI is working great.&nbsp; But the Orbi APP will not connect to my network.&nbsp; "ISSUES CONNECTING WITH "network"".&nbsp; &nbsp;I tried rebooting every thing multiple times.&nbsp; I tried reinstalling the app multiple times.&nbsp; The app cannot connect to the wifi.&nbsp; I have a Samsung S9.&nbsp; &nbsp;Any help appreciated.

KevinLiT · Answer

Hi tgeeez,
&nbsp;
Please try factory resetting your RBR750.&nbsp;
&nbsp;
For more information about factory reset please navigate to the link below:
&nbsp;
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
&nbsp;
Let me know if this helps!!
&nbsp;
Best,
Kevin
Community Team

tgeeez · Answer

I tried the factory rest and the app still cannot find my orbi wifi. Also, the white ring on the orbi stay solid and will not go off

FURRYe38 · Answer

Does this help with the orbi app any?&nbsp;
https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2227382#M5440
&nbsp;
Be sure that Local Network on the Apple device is enabled.&nbsp;
&nbsp;

tgeeez · Answer

I have a Samsung s9 android. I also can't get into the app setings.

FURRYe38 · Answer

Ok wasn't sure. I looked on my Android last nite and didn't see anything similar to iPhone settings. Orbi app on my device is connecting ok.&nbsp;
I recommend you reach out to a forum moderator and ask for help on this:
KevinLiT&nbsp;

Forum Discussion

connecting app to orbi RBR750

7 Replies