connecting to orbi app

Question

i have reset my orbi mesh a few times, deleted and re-downloaded then after manual search, was able to update app and no new FW and after trying to login to account or add new device, still getting errors. have done 10 second unplug of both cable and power and re-scanned QR. have been having issues to connect to app. why am i having consistent connecting issues with netgear app? when it was connected can see devices but now wont even see router but phone is connected? very confused!

FURRYe38 · Answer

What Orbi model system do you have?&nbsp;
What mobile platform do you have? Apple Or Android. Be sure to disable Wifi Private IP address on Apple or Random Addressing on Android devices.&nbsp;
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
&nbsp;
What Orbi app version do you have?&nbsp;
&nbsp;
Try this with the Orbi app and your Orbi system:
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022

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connecting to orbi app

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