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Forum Discussion

tearen22's avatar
tearen22
Follower
Feb 28, 2023

connecting to orbi app

i have reset my orbi mesh a few times, deleted and re-downloaded then after manual search, was able to update app and no new FW and after trying to login to account or add new device, still getting e...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 28, 2023

What Orbi model do you have? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

What mobile devices are you using? Tried different devices? 

 

Be sure Local Network option is enabled for the Orbi app:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2228727#M5574

 

Be sure that any MAC Address randomizers are disabled on mobile devices while at home:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

Try a factory reset and setup from scratch with a wired PC and web browser connected at 192.168.1.1?