Starting today 9/23/2020, I too am having this same issue all of a sudden.For the past month or so I've upgraded to Netgear modem and router. All their top of the line products.Network is working fine and I am connected to the internet.The problem is that the Orbi App's speed test does not work. Once clicked it gives an error message stating: "Connection Failed - if the problem presists, try rebooting your router"I have done nothing different to my network over this month and I am not sure why this portion of the app just stopped working.I have upgraded to Apple ios 14. Not sure if there is a compatibility or setting issue that Netgear needs to solve?

Oh my goodness I am so glad I have found this. I was able to speed test when I acquired the system. But shortly after that I was pushed to the newest firmware and that doesn't work. Now if I go to the webpage for the router I can run a speed test. But from the app it never works. It feels better to not be alone. Just for the notes:Firmware: 3.2.16.6_1.4.4RBK852 is the systemThis is on my iPhone. Stopped working before the iOS 14 upgrade

The app update still doesn't work. And the speed test doesn't work on the website, either, as all it does is shows the last successful speed test I had. So it's obviously related to something else as I upgrade my firmware shortly after 8/20

have you tried going to settings>scroll down to orbi app>>click network and allowing it ?

Model: Orbi AppYes - from setting>Orbi, I get several options. The only “network” option states “local network”. And that is turned on.

There a mod around asking people if that is enabled.. as if it may be a fix. I didn't think it would be. Lol

Connection Failed - if the problem presists, try rebooting your router

12 Replies

BiGMERF
Apprentice
Sep 23, 2020
have you tried going to settings>scroll down to orbi app>>click network and allowing it ?
- capiture
  Guide
  Sep 23, 2020
  Model: Orbi App
  
  Yes - from setting>Orbi, I get several options. The only “network” option states “local network”. And that is turned on.
  - BiGMERF
    Apprentice
    Sep 23, 2020
    There a mod around asking people if that is enabled.. as if it may be a fix. I didn't think it would be. Lol
mcars
Tutor
Sep 24, 2020
Oh my goodness I am so glad I have found this. I was able to speed test when I acquired the system. But shortly after that I was pushed to the newest firmware and that doesn't work.

Now if I go to the webpage for the router I can run a speed test. But from the app it never works. It feels better to not be alone.

Just for the notes:
Firmware: 3.2.16.6_1.4.4
RBK852 is the system
This is on my iPhone. Stopped working before the iOS 14 upgrade
- capiture
  Guide
  Sep 24, 2020
  I hope a real solution is shared soon with all of us.
  Definitely a bug or perhaps ios14 related.
  To be clear (Netgear team), the “local network” setting is on in the app settings. So this is NOT the roocause.
  
  Thanks.
  - Christian_R
    NETGEAR Employee Retired
    Sep 29, 2020
    Hello Community,
    
    There was an iOS app version released on 9/27. Please update/reinstall your iOS Orbi App to the latest version.
    
    Christian

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Connection Failed - if the problem presists, try rebooting your router