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Forum Discussion
Desktop Keeps Joining Network as a New/duplicate Device
I have ORBI AX6000. I have my son’s desktop on a separate profile which has parental controls/limits. However, his computer will connect to the network as a new device and duplicate itself in the device list. When lost happens, I have to add it to the profile again, and it will show the same device name twice. If I don’t catch it and manually add the new device listing to his profile, the limits will not apply.
Any ideas as to how or why this is happening? His computer is the only device on a separate profile and also the only one that had duplicates.
Any ideas as to how or why this is happening? His computer is the only device on a separate profile and also the only one that had duplicates.
3 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Is this Parental Controls?
Please post a picture of what your seeing. Edit out any MAC or Serial number addresses from pictures prior to posting.
- Firmware: v4.6.8.2.
ISP: Suddenlink (I think recently changed name to Optimum?)
Modem not provided by ISP.
Net gear CM1000
In the screenshots you can see the “Home” profile, which is the general profile devices go under when they connect to the network. The other profile is my son’s profile which is limited by the Parental Controls in the Orbi app. The computer will connect to the network and go under the “Home” profile and have full access without controls. I will then move the device under the Parental Controlled profile. The next day, the computer will connect to the network, again, under the Home profile and have full access without parental controls. I will have to movie it under the other profile, and will be a duplicate device.
In the screenshot you can see the same device listed multiple times.- Screenshot
