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Forum Discussion
Device List Failed To Load
Using the device manager in the Orbi App, I get the message ‘device list failed to load’ Why is that? How to fix? Also under Security it does not show any devices scanned All looks OK when I chec...
It appears (to me) that you have two options:
- Shake the smartphone and create a Bug Report to send to Netgear support.
https://kb.netgear.com/000064839/How-do-I-submit-a-bug-report-or-logs-from-the-Nighthawk-or-Orbi-app - Provide more information to allow people on the Community Forum (not Netgear employees) to assist. Such as:
o Which model of Orbi WiFi router is this?
o What version of firmware is currently running on the router?
o What version of the Orbi 'app' is running.... on what device? (Apple? Android?) - Is the Orbi app connected locally, or using Anywhere Access?
(does the Orbi app behave differently if you change the connection?)
Thank you for getting back to me and sorry for being so tardy with the information I posted. Specifically though:
Orbi model RBE771
Firmware Version V10.5.20.10
Iphone 15Pro
App version 2.54.0.37
Thank You