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Extended Warranty on my Orbi Mesh System
The Orbi Mesh SYSTEM I bought included a 750 Router and one satellite. This is the RBK752 SYSTEM. Netgear is very quick to sell things like ARMOR, Parental controls and Extended Warranties. I bought the extended warranty on my SYSTEM. However, Netgear is telling me the hardware extended warranty I bought only covers my Router, not the Satellite that was part of the SYSTEM I bought. This is no way to treat customers. Can some one help me? I feel cheated.
To update this issue, I received a call from Netgear today to apologize to me and make clear that both my router and satellite are covered by the extended warranty. Thanks to everyone who helped!
8 Replies
I wasn't aware of that but I haven't purchased any of the extended warranties before. I wonder if thats correct as it does seem a bit sketchy.
We've passed this onto NG support for review. The RBS should be covered.
StevieDo wrote:
The Orbi Mesh SYSTEM I bought included a 750 Router and one satellite. This is the RBK752 SYSTEM. Netgear is very quick to sell things like ARMOR, Parental controls and Extended Warranties. I bought the extended warranty on my SYSTEM. However, Netgear is telling me the hardware extended warranty I bought only covers my Router, not the Satellite that was part of the SYSTEM I bought. This is no way to treat customers. Can some one help me? I feel cheated.
Mine is still not fixed. I really like Netgear products and got a good deal on mine. I have to agree they do not care about customers. I bought a 2 year extended warranty on my mesh system, which is a router and one satellite. They are telling me, hardware support is only on the router, not the satellite. What a weasel move. I will remember this. You see, treating customers right, will actually make your company more money in the end.
