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Forum Discussion
ggarrigues
Dec 08, 2025Aspirant
How to connect to the APP a system which is already configured ?
I already have a RBK50 system with 5 satellites. It's working properly. But I changed my mobile phone and I lost the system on the APP of my new S25 ULTRA. I have tried to add it but 3 of 5 satelli...
- Dec 16, 2025
ggarrigues wrote:
I have tried to add it but 3 of 5 satellites are considered as not connected on the Network Mapping section.
The Orbi 'app' was successfully installed on the new phone and the app logged in successfully to the router. The issue is that three satellites do not appear on the network map, correct?
FURRYe38
Dec 16, 2025Guru - Experienced User
Should be able to launch the app and sign into your NG account then after that, the Orbi app should see the Orbi system automatically.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
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