I can no longer get to Orbi login page. MODEL RBR40

Question

My model is the RBR40 but for some reason it doesn't come up in the Model drop-down list.

Anyway, I can no longer access my router login page to check settings. I get prompted for two security questions that I answer correctly but it ends up looping back to the questions page again. I've read the various help pages and suggestions , Youtube videos and nothing works. Is it possible my model is obsolete ? it's RBR40 and it's no longer listed as a Netgear product. I purchased it only two years ago.

Forgot to mention, I'm trying to access from my Macbook Pro.

Thanks

TonyDee

svicini · Answer

Same problem here, finally used my router password and it worked momentarily to log me into the app. Then I reopened it two minutes later and now it is prompting me to log into a "Netgear - One Account. Any App." login screen. None of my passwords work, neither does a password reset.

It keeps saying "an error has occurred. Try Again."

Extremely frustrating an inexcusable to have such basic problems for an app.

JenniferY · Answer

Same, mine is only a year old. I am pretty pissed, tbh.

JenniferY · Answer

No, I cannot log in via webpage or via app for my $400 product. And I can’t access help service unless I pay another $140. Not happening. What will happen is when this router dies I will buy another product from literally any other maker. You have absolutely lost any further business from me. I advise everyone in my family and my husband’s family for that matter, on what to buy for tech. Guess what I won’t be recommending? I bet you can figure it out.And I would change my password, but it’s asking security questions that I never answered. My oldest sister’s name? Don’t have one. So, as you can imaging, there is no way I would have picked that question. Wtf.

DarrenM · Answer

Have you tried another web browser?

&nbsp;

DarrenM

Blanca_O · Answer

Hi TonyDee3 and JenniferY

&nbsp;

How do you access the Orbi login page? Is it via Orbi App or web browser?&nbsp;

If it is an Orbi app, kindly&nbsp;provide the Orbi App version. Please make sure that you have the latest app version installed.&nbsp;

If you are accessing it via web browser, have you tried another Web browser as what DarrenM suggested? Kindly tell us the web browsers you have tried.&nbsp;

&nbsp;

Regards,&nbsp;
Blanca&nbsp;
Community Team

Forum Discussion

I can no longer get to Orbi login page. MODEL RBR40

9 Replies