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Forum Discussion
I have the app on my iPhone and it shows devices offline when they are online
I am having the same problem more than 3 years later with RBE871. What you suggest is not a solution. I have named all the devices and will not go back to square one. When is NETGEAR going to fix ...
What model iPhone do you have?
What iOS version is loaded on it?
What Orbi app version is loaded on the Iphone?
Same thing happens with a different mobile device?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
What all do you have connected?
How many devices in total?
Do devices appear connected at the RBR and RBS in the app?
Are RBS wirelessly connected or ethernet connected to the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Is IPv6 enabled on the RBR?
I have my 870 series online now, been online for a while now. Devices are all appearing as they should.