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I have the app on my iPhone and it shows devices offline when they are online
I am having the same problem more than 3 years later with RBE871. What you suggest is not a solution. I have named all the devices and will not go back to square one. When is NETGEAR going to fix ...
I ended up having to factory reset my router and satellite. I did this with a support person on the phone, but afterwards realized I could have completed the task without them. It's a bummer to have to do this, but in the end, it worked out ok. The challenge I had was getting into my account because all of my devices were blocked.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemEnjoy. 📡
