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Forum Discussion
Incorrect Network Map (Unknown Satellite)
I've recently had a same issue described here: https://community.netgear.com/t5/Orbi-App/RBR852-App-started-showing-an-additional-satellite/m-p/1937374/
The author eventually did factory reset to resolve the issue, but I'm just wondering there's another way to resolve it.
I don't regularly check the network map from the app, but I'm suspecting that this happened after recent firmware upgrade.
One interesting thing is that "Unknown satellite" in the app is showing same serial number as router's.
So it's probably a bug in either app itself or some configuration in the router.
Model: RBK852 (RBR850 + RBS850)
Details of Unknown Satellite (from the app)
- Hardware Version: XEROX CORPORATION
- Firmware Version: -
- Serial Number: XXXXXXXXXXXX (same as my router RBR850)
- MAC Address: 00:00:00:00:00:00
- IP Address: 255.255.255.255
Firmware Version
- V3.2.16.6_1.4.4
App Version (iOS)
- 2.6.2.9
Orbi App Screenshot attached to the post
5 Replies
- Exactly what I remember as far as the details of the mystery satellite... Xerox was what really struck me as odd when I looked up the details as well.
- Yes, did a factory reset and DID NOT use my back up config file (which I believe was corrupt) and have not seen the issue since. Perhaps the config file didn't play nice with the newer firmware at the time.
HeavenJ wrote:I've recently had a same issue described here: https://community.netgear.com/t5/Orbi-App/RBR852-App-started-showing-an-additional-satellite/m-p/1937374/
The author eventually did factory reset to resolve the issue, but I'm just wondering there's another way to resolve it.
I don't regularly check the network map from the app, but I'm suspecting that this happened after recent firmware upgrade.
One interesting thing is that "Unknown satellite" in the app is showing same serial number as router's.
So it's probably a bug in either app itself or some configuration in the router.
Model: RBK852 (RBR850 + RBS850)
Details of Unknown Satellite (from the app)
- Hardware Version: XEROX CORPORATION
- Firmware Version: -
- Serial Number: XXXXXXXXXXXX (same as my router RBR850)
- MAC Address: 00:00:00:00:00:00
- IP Address: 255.255.255.255
Firmware Version
- V3.2.16.6_1.4.4
App Version (iOS)
- 2.6.2.9
Orbi App Screenshot attached to the post
Maybe I cheated? Instead of factory reset, I tried going to orbilogin.com then tap "Attached devices" then look for the XEROX CORPORATION and it offers a delete option. Tap that, and it's gone! Hope this helps!
