Netgear App not working properly

I just installed the Orbi App followed by the Orbi Router RBR20.  All of my devices can connect to my Orbi network, including the iPhone (model XR, iOS 13.3.1) I downloaded the app.  When I try to complete the process, the App shows an error screen "Orbi Not Found" and asks me to retry (which I have), check network setting (which I have), or restart the whole process (which I have, including unplugging both my AT&T modem and wifi router/satellite).  I have shutdown/reopened the app, and rebooted by phone ... nothing.  I cannot get past this error screen, even though my phone is clearly connected to the Orbi WiFi router.  I went as far as to Forget the Network and enter the credentials manually.  I'm not even sure the App is needed, but I would like to be able to use it in the future.  Any suggestions.