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Forum Discussion
Changuro
May 26, 2021Follower
Netgear Orbi App
The Orbi App does not like my password. When prompted to log into my router, it pre-fills the username with "admin" and has a password field. When I insert the password, it notes that it was uns...
CrimpOn
Jun 10, 2021Guru - Experienced User
Changuro wrote:The Orbi App does not like my password. When prompted to log into my router, it pre-fills the username with "admin" and has a password field.
The Orbi "app" is a piece of work (and not in a good way). Yes, it fills in the user name field with "admin", but that is not what it wants.
The app uses the Netgear account login information (email address and Netgear password) which are different than the Orbi web administration login credentials.
Can you try that?
- CrimpOnJun 10, 2021Guru - Experienced User
p.s. Sometimes I get carried away and forget my manners. It's pretty obvious that the trend is toward smartphone apps to do almost everything, and with fewer and fewer customers having computers (or even laptops), manufacturers have to provide smartphone apps to stay competitive. There just seem to be so many posts expressing frustration with the Orbi app that I may not appreciate how many people are delighted with it.