NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Apps
8 TopicsParental Control and Anywhere Access Broken
So Anywhere Access and Parental Controls have been intermittent for years. Have tried all the “fixes”, but still not working for more than a few days at a time. Lately, I’ve noticed that the Anywhere Access will stop functioning, and when I get home, the Parental Controls have stopped logging activity for the same period of time as the AA was non-functional. All other devices in the home are functioning normally, and I can access the doorbell camera and security system in my Orbi network just fine, but the Orbi App cannot find my router. When I get home, I have to restart the router to force the Parental Controls to begin logging again. Is this happening to anyone else? Can someone please fix the Access issues that have been happening for years?1.5KViews0likes1CommentOrbi App Requires ios 14
Hi, I bought an Orbi Mesh WiFi router and can access the interface using my computer and through the Orbi app on my Android phone. I want to be able to use my Apple iPad also, but when I try installing the app from the App Store, I get a message on the iPad that says I need to upgrade to ios 14. The problem is, that the iPad is an older model, and can only accommodate up to ios 12.5. I can't upgrade it past that. Is there an older app version available? I called the Netgear support center and was told there isn't. I shouldn't have to purchase a new iPad for an app to work. I encountered something similar with the Spectrum TV app, in that I was able to watch TV on the iPad for years, until it too required ios 14. There was a thread in a Spectrum forum where others were having the same issue, which got resolved after not too long. https://community.spectrum.net/discussion/171793/older-ipad-os-12-or-older-is-no-longer-able-to-use-... Thank you.Solved1.8KViews0likes4CommentsTrouble with connecting Orbi network with Iphone
I have Orbi model RB750. While the devices seem to be working at full strength, I cannot connect my iphone so that the app will complete and load. I have tried to manually choose the Orbi network with Iphone settings and have no issues, however the app doesn't seem to recognize this connection. I've tried to use the self-help tips and it seems nothing I try eliminates this issue.6KViews0likes4CommentsOrbi App
Hello- I have just started having a problem opening the Orbi App. I click on the app and it comes right back and says "Orbi has stopped" with two choices. The first is to close app and the second is send feedback. My RBR20 is still up and running and I am connected to the internet with all my wireless devices. Everything seems to be running fine except I can not get to the app. Can you help?? Thanks for you time and effort. Richard Byrd rbyrdman@comcast.net4.2KViews0likes12CommentsNetgear Orbi App
The Orbi App does not like my password. When prompted to log into my router, it pre-fills the username with "admin" and has a password field. When I insert the password, it notes that it was unsuccessful. Do it a couple more times, then it tells me to wait before I try again. I go to my laptop and go to routerlogin.net then type the username and password, then it works. No issues. I thought it was because I ended my password with the open parenthesis key "(" . I change the passcode to not end with that special character and it still had the issues. I change my passcode and used the following special characters and it worked through the app: ! @ # $ % ^ & * So, the issue is that the app does not like " ( " I propose that we right any special characters that work or do not in the reply to this message. I find it frustrating the solution to this problem supposedly was to unselect the "Remember me" button, which is incorrect. tldr; Do not use the following special character in quotes "(" within your password You can use !@#$%^&* This is not exaustive list of special characters. List your replies with working and non-working special characters so that everyone else doesn't have the same problem with the Android Orbi App and password.1.5KViews0likes3Comments