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Forum Discussion

Daniel-UK's avatar
Daniel-UK
Apprentice
May 16, 2019

Network map keeps randomly changing on iPhone app

When I look at the Network Map in the iPhone app, I keep getting always different network topology and differen colours for the devices (green, magenta, orange) every time I look at it! Strangely e...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
May 16, 2019

Hi Daniel-UK, we will look into the label issue. As for the app, may I know what version you have installed? Also, does the behavior stay the same after a re-install or on another device?

 

Dexter

  • Daniel-UK's avatar
    Daniel-UK
    Apprentice
    May 16, 2019
    2.3.5.20 is the version of the iPhone app

    Yes, same issue after reinstall and using it from other devices
  • SW_'s avatar
    SW_
    Prodigy
    May 16, 2019

     

    Daniel-UK wrote:

    Does anyone have an explanation? ...

    Daniel-UK, this could be a problem with weak/unstable Orbi backhaul rather than a problem with Orbi App itself.  If you look at the LEDs color presented by Orbi app, it's trying to tell you the same thing.  The Orbi can't make up its mind, deciding which network topology is best, hencing keep trying to find the most stable one.

     

    I had experienced the same issue when I splitted my Orbi SSIDs, the Orbi would go crazy as seen in your case.  To check if your backhaul is stable, login to Orbi GUI, go to Orbi Attached Devices page, check if Orbi/Satellites are stuck in "Config Sync" loop.  Next, go to Firmware Update page and check if both Satellites report the same 'Status' as Orbi, "No new firmware version available", or something else like "Waiting for connection".

     

    • Daniel-UK's avatar
      Daniel-UK
      Apprentice
      May 16, 2019
      This could be a reasonable explanation looking at the pictures and I also splitted 2.4 and 5 Ghz ssid
      However
      1) from the Web interface 10.0.0.1 the back haul connection is good. Only rarely I saw config sync
      2) the daisy chain setting is disabled. There should be no daisy chain topology
      3) the Internet speed is very good. However there seem to be handover problems when moving around

      I tried all the suggestions from agents and found on the Internet (reduce power, enable/disable fast roaming,mimo, etc) but no luck to have a stable network with a stable topology
      • SW_'s avatar
        SW_
        Prodigy
        May 16, 2019

        Daniel-UK, it could be that Satellites configs are not fully sync'ed to Orbi.  To be sure, please verify Daisy-Chain is indeed disabled on each Satellite.  Login to your Satellite's debug.htm page (http://satellite-ip/debug.htm).  There should be a tick next to Disable Daisy-Chain.  If anyone of them said otherwise, you will have to force it to refresh its config so that it could pick up the latest settings from Orbi.