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Forum Discussion
Network map keeps randomly changing on iPhone app
When I look at the Network Map in the iPhone app, I keep getting always different network topology and differen colours for the devices (green, magenta, orange) every time I look at it!
Strangely e...
Daniel-UK wrote:
Does anyone have an explanation? ...
Daniel-UK, this could be a problem with weak/unstable Orbi backhaul rather than a problem with Orbi App itself. If you look at the LEDs color presented by Orbi app, it's trying to tell you the same thing. The Orbi can't make up its mind, deciding which network topology is best, hencing keep trying to find the most stable one.
I had experienced the same issue when I splitted my Orbi SSIDs, the Orbi would go crazy as seen in your case. To check if your backhaul is stable, login to Orbi GUI, go to Orbi Attached Devices page, check if Orbi/Satellites are stuck in "Config Sync" loop. Next, go to Firmware Update page and check if both Satellites report the same 'Status' as Orbi, "No new firmware version available", or something else like "Waiting for connection".
This could be a reasonable explanation looking at the pictures and I also splitted 2.4 and 5 Ghz ssid
However
1) from the Web interface 10.0.0.1 the back haul connection is good. Only rarely I saw config sync
2) the daisy chain setting is disabled. There should be no daisy chain topology
3) the Internet speed is very good. However there seem to be handover problems when moving around
I tried all the suggestions from agents and found on the Internet (reduce power, enable/disable fast roaming,mimo, etc) but no luck to have a stable network with a stable topology
However
1) from the Web interface 10.0.0.1 the back haul connection is good. Only rarely I saw config sync
2) the daisy chain setting is disabled. There should be no daisy chain topology
3) the Internet speed is very good. However there seem to be handover problems when moving around
I tried all the suggestions from agents and found on the Internet (reduce power, enable/disable fast roaming,mimo, etc) but no luck to have a stable network with a stable topology
Daniel-UK, it could be that Satellites configs are not fully sync'ed to Orbi. To be sure, please verify Daisy-Chain is indeed disabled on each Satellite. Login to your Satellite's debug.htm page (http://satellite-ip/debug.htm). There should be a tick next to Disable Daisy-Chain. If anyone of them said otherwise, you will have to force it to refresh its config so that it could pick up the latest settings from Orbi.
Daniel-UK wrote:
This could be a reasonable explanation looking at the pictures and I also splitted 2.4 and 5 Ghz ssid
However
I tried all the suggestions from agents and found on the Internet (reduce power, enable/disable fast roaming,mimo, etc) but no luck to have a stable
network with a stable topologyThere's no setting that could save Orbi from this situation that I could find, except for mering it back to single SSID. MrMediaGuy had resisted and finally submitted. Check this thread for the issues with splitting SSIDs and how it was finally resolved. I was also skeptical when I first proposed the solution.
Thanks you so much SW_
Reverting back to SINGLE SSID fixed all my problems.. except that iPhones often are connecting to the 2.4Ghz and getting only 50Mb/s instead of 100Mb/s...
I bought Orbi because reviews advertised the dual SSID.. now it looks like it is either accepting sometime a lower speed or return it back to Amazon..
PS. this community is Amazing.. but Netgear support is abolutely the very worst ever!
Daniel-UK, to improve 2.4Ghz speed, please disable 2.4Ghz co-existence (untick the box). If that doesn't help, try reducing the transmit power for 2.4Ghz from 100% to 50% or even 25% to nudge the iPhone toward 5Ghz. After you made the change, reboot Orbi and give it ~15mins for the dust to settle.
Daniel-UK wrote:
1) from the Web interface 10.0.0.1 ...FYI, base on the Web IP address, 10.0.0.1, it seems that there's another router in front of Orbi and Orbi is also in Router Mode? If that's the case, you might be in a double-NAT setup, which you might also want to avoid.
- Yes, I have the ISP router connected to the orbi router and you are right I have double NAT as I left the default settings.
Why should I change this and how can I do it please?
Many thanksIt's quite simple. Just switch Orbi to AP mode. See my *sig* bellow on how to "Router to AP Mode". A warning, you will not be able to use Disney Circle or Armor features in AP mode. If you must have either of those two features, AP mode is not the right choice.
Double-NAT can cause problem for applications. Please refer to this double-NAT document.