New iPhone, no more Orbi access

Question

I bought a new iPhone 17 pro, and can now no longer access the Orbi app capabilities. I’m connected to the WiFi, but when I access the app it states: “WiFi not detected, go to orbi app setting and ensure that “connect to local WiFi” is selected””.

Screen grab attached, can anyone help please?

StephenB · Answer

hennings wrote:
go to orbi app setting and ensure that “connect to local WiFi” is selected

Did you do that?&nbsp; It is possible that the app settings on your new phone don't allow it to use wifi.&nbsp;

hennings · Answer

I’m connected to the wifi that the Orbi is providing. I think it might be some kind of an admin setting that the new phone isn’t recognised&nbsp;

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New iPhone, no more Orbi access

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