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Forum Discussion

Jimanator's avatar
Jimanator
Guide
May 07, 2020

No devices connected message, when system seems to be working?

For the past few days, my Orbi app shows "no devices connected?" Otherwise, everything seems to be working?

4 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    May 08, 2020

    Hello Jimanator, 

     

    May you let us know what firmware version your router is on along with the app version your mobile device is currently on. Please indicate whether you're using iOS or Android. 


    Thanks,

    Christian 

    • radamchak's avatar
      radamchak
      Guide
      May 09, 2020

      same problem.. no devices showing.. says "no connected device found". My firmware is V3.2.10.11_1.2.12. Running the app on iPhone XS MAX running the Orbi app v 2.5.1.2. My iPhone is running tghe current iOS too. 

    • Jimanator's avatar
      Jimanator
      Guide
      May 09, 2020

      Model AX4200, RBR750

      App version 2.5.1.2

      Firmware version V3.2.10.10_1.2.12

      Apple Iphone and Ipad latest updates.

  • mdouglas10's avatar
    mdouglas10
    Guide
    May 10, 2020
    Saw this posted elsewhere , but this worked for me. Go into the web gui and remove special characters from the device model field (and try also in the device name field). For me it was an '&' in the device model field that broke the xml readout to the app. Now all devices are showing connected.