Orbi and Paramount + Streaming

What Orbi product model# are you referring too? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

Is IPv6 enabled on the router? 

Using ISP Detected DNS or custom DNS?

Hello cmgilcmn,

Welcome to the NETGEAR Community!

I understand that you are having issues with your Samsung TV specifically using Paramount +. These issue can occur if either your router or Samsung Tv is on a legacy firmware. Unfortunately, I can not include the correct firmware for Orbi Mesh system because it was not included in your post. Please ensure that you are using the latest firmware for the system you are using by navigating to our support site. Additionally, you may have to do some research on your Samsung TV if the firmware of your Orbi Mesh system is up-to-date. 

Please navigate to the link below and insert your model number for the most recent firmware versions for your devices:
https://www.netgear.com/support/home/downloads/

For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

Best,

Kevin

NETGEAR Team

After doing a Google search it appears to be a Samsung issue that could possibly be corrected by changing the settings on the TV.  Do a search and see if any of the recommended solutions work.  

Any progress on this? 

cmgilcmn wrote:

I have tried every trouble shooting attempt I could find online that had anything to do with Netgear, streaming services, Paramout, and/or Samsung TV.  The Samsung TV I have is about 5 years old, there are some Paramount + shows I am able to access without an issue (The Daily Show, CBS Morning, The Late Show with Steven Colbert).  I cannot stream  things like Landman, Tracker, Naked Gun.  However, I am able to access every Paramount + show through the app on the same network on an iPhone, iPad, Chrome/Firefox/Safari Browser, and Roku device.  I only have an issue only my Samsung TV since I upgraded my internet to 1G/1G and upgrade to the Netgear to an Orbi meshed network router w 2 satellites.  There has to be some setting that I'm missing that can be updated. 

 

When I had my old Netgear Nighthawk, if I had any parental controls set - at all - I would not be able to access Paramount + on the Samsung TV.  I tried changing over to my guest network that does not have the parental controls and I could not access the shows either. 

 

I enabled DHCP, verified the Private Relay settings on the network, removed the ap, cleared the cache and data, reset the tv, restarted the Orbi and nothing will get this to clean up and work.  

 

Please let me know what other changes I can make to get this ap to work properly.