The Orbi Android App is pretty much unuseable. About 90% of the time when I open the app it freezes and has to be force closed or my phone restarted. This is making me want to switch to another WIFI system - this is terrible. I have to be in the app all the time in order toturn on/off internet access to my childrens devices in the house. I have a Samsung Note 9 - with plenty of oomph to run this app. It has gotten worse with the latest release(s). Please fix this its so bad. ThanksJustin

Try clearing storage and cache on the app. then reopen it. If that doesn't work, have you tried uninstalling it and re-installing it?

I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION

Is the app freezing or is it connected to your Orbi system and reporting that the RBR doesn't have internet connection? Please post a new post about if Orbi app is connecting however isn't showing internet connection on the RBR...Smthrsd wrote:I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION

The issue fixed itself after a few more complete reboots. FURRYe38 wrote:Is the app freezing or is it connected to your Orbi system and reporting that the RBR doesn't have internet connection? Please post a new post about if Orbi app is connecting however isn't showing internet connection on the RBR...Smthrsd wrote:I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION

I'm having the exact same issue. It's finding the device but saying it's not connected to the internet. I'm also needing to be on it daily due to kids internet access. So frustrating.

Orbi Android App Freezing - unuseable

11 Replies

plemans
Guru
Jul 15, 2021
Try clearing storage and cache on the app. then reopen it.
If that doesn't work, have you tried uninstalling it and re-installing it?
- Smthrsd
  Aspirant
  Jul 15, 2021
  I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION
  - FURRYe38
    Guru
    Jul 16, 2021
    Is the app freezing or is it connected to your Orbi system and reporting that the RBR doesn't have internet connection?
    
    Please post a new post about if Orbi app is connecting however isn't showing internet connection on the RBR...
    Smthrsd wrote:
    I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION

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Orbi Android App Freezing - unuseable